So I was trying to have my car shipped from NY-FL. Of course 1-shot said, "NO problem, just give us the 1-2 day window on pick up and around 3-4 days on delivery." This sounded golden for me since I would have another car to use in the meantime. This is where the misery began. My car was supposed to be picked up on the day that hurricane Issac was expected to make landfall in FL. The only issue is FL is 1400 miles from NY and I don't think the truck picking my car up would be affected seeing as though it was in Vermont. When I called I was told that no driver was ever assigned to me. I gave it a couple days to see if the dust would settle after the weather. 4 days later..."Mr. I don't have any new news for you." At this point I was getting aggravated and asked for a refund. I was told they have the "chance" to ship my car up to ten days before I could get a refund. At this point I didn't even want this company to look at my car let alone transport my NEW car that far. After cancelling the service (after the mandatory hold time) I am STILL awaiting a refund for my $150.00 booking fee, and now have booked a flight home to drive my car back since this company clearly isn't competent enough to follow through with their proposed job. STEER CLEAR AND DO YOUR HOMEWORK- I thought I did, but a couple good reviews on this company allowed me to ignore the 100's of bad reviews.
Pros: They will give you the lowest price to lure you in an make it seem like you have chosen the right company- with a call from Jose or some guy from EXT: 124 who I guarantee will NEVER answer your calls.
Cons: Everything else!-Horrible phone service-Insurance covers NOTHING in the car-Unreliable transport (hope you have a month window to get your car- if you're lucky...)-Overall horrible experience
(Call placed to 1-shot--- review was submitted and later received a call as detailed below)
Me: My car was never shipped and I was told I would receive the $150 refund.Customer Service: I just checked with our department and see a truck was never sent (which is also verified by the fact that my parents live where my car is parked and haven't noticed a tractor trailer in the driveway lately)Me: Yes it was never picked up in the 10 day window.Customers Service: We will credit your account and send a receipt to your email, sorryMe: Thank you.
Moments after posting the review I received a call from 1-shot Express customer service.
Customer Serivce: Mr. Marino, What is with the review?Me: It is exactly what happened.Customer Service: HAHA good luck getting your refund back...Click
I am over being aggravated by this, luckily it was only $150. I hope I can advise the millions of viewers of this site the importance of customer courtesy and the strength a recent review has on its potential customers. Please save yourself the time and money, you can expect the same professional experience I did.